At AHK Air Hong Kong Limited (“Company”, “we” or “us”), we are committed to protecting the personal data we collect from you, and to complying with the Personal Data (Privacy) Ordinance.
It is voluntary for you to provide your personal data to us. However, if you do not provide certain personal data, we may not be able to provide you with our products or services.
How do we collect your data
We may collect data, including personal data, of you in the following situations:
When you visit our website, some information may be gathered through the use of “cookies”, which are small files stored in the web browser of your device. We will be able to access the information stored on the cookies and record how you use our website. If you wish to prevent access to cookies by any website, you may do so by changing the relevant settings on your browser;
When you contact us via email, telephone or by post; and/or
When other parties share your data with us.
What data do we collect
Depending on your interaction with us and the type of request you made with us, we may collect different types of data relating to you. For example:
When you contact us, we may collect your name, affiliation, email address, phone number, postal address, information about your request from us, and any other information that you may provide to us.
How do we use your data
Depending on your interaction with us and the type of request you made with us, we may use your data in different ways. For example:
We may use the data collected by cookies to customise the content of our website for you, and to improve the functionality of our website.
We may use the data you provided to us to fulfil your request from us and communicate with you.
We may use your data for research and statistics purposes in order to improve our products and services.
Transfer of your data
The Company is a wholly owned subsidiary of Cathay Pacific Airways Limited.
We may transfer your data to the following parties, both in Hong Kong and abroad:
Transfer to our third-party service providers, such as web service providers, and group companies of Cathay Pacific Airways Limited in order to fulfil the purposes of use mentioned above;
Transfer to government authorities, law enforcement agencies and regulatory bodies pursuant to legal requests; and
Transfer to any other parties with your consent.
Links to other sites
Our website may contain links to other sites that are operated by third parties with different privacy policies. You should remain alert when you leave our website and read the privacy policies of other websites. We have no control over the personal data that you submit to or receive from these third parties.
No data transmission over the Internet, a website, mobile application or via email or other message service can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal data against unauthorized or accidental access, processing, erasure, loss or use.
All personal data we collect about you is stored on our or our subcontractors’ secure servers. We comply with our security policies and standards when accessing or using this information and restrict access to your personal data to those persons who need to use it for the purpose(s) for which it was collected. You are responsible for keeping any information that we send to you confidential and for complying with any other security procedures that we notify you of. In particular, where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, we ask you not to share a password with anyone.
Retention of data
We maintain and execute retention policies of records containing personal data to ensure personal data is not kept longer than is necessary for the fulfilment of the purposes for which the data is or is to be used. We keep your personal data for as long as we need it to provide our products and services to you, to comply with legal obligations or to protect our or other's interests. We decide how long we need information on a case-by-case basis.
How to access or correct your personal data
Under the Personal Data (Privacy) Ordinance, you have the right to:
check whether the Company holds any of your personal data;
request access to your personal data, if any;
request the Company to correct any of your personal data which is inaccurate; and
ascertain the Company’s policy and practices in relation to personal data.
The Company may charge a reasonable fee for the processing of any data access request in accordance with the Ordinance. In determining a reasonable charge for handling such requests, the cost of actual time spent by administrator(s) / manager(s) who are involved in processing a particular data access request is the basic element of the fee charged. In addition, cost of copying per sheet of paper will also be charged.
Data Protection Manager
AHK Air Hong Kong Limited
2/F Cathay House
11 Tung Fai Road
Hong Kong International Airport, Lantau, Hong Kong